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daniel-azoulai
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## Building AI agents that drive both revenue and support outcomes ## Building AI agents that drive both revenue and support outcomes
[Alhena AI](https://alhena.ai/) is redefining the ecommerce experience through intelligent agents that assist customers before and after a purchase. On the front end, these agents help users find the perfect product based on nuanced preferences. On the back end, they resolve complex support queries without escalating to a human. <a href="https://alhena.ai/" target="_blank">Alhena AI</a> is redefining the ecommerce experience through intelligent agents that assist customers before and after a purchase. On the front end, these agents help users find the perfect product based on nuanced preferences. On the back end, they resolve complex support queries without escalating to a human.
To deliver this experience, Alhena must combine natural language understanding, context-aware retrieval, and high-performance infrastructure. That means building agents that are not only fast and accurate, but also scalable across customers with vastly different catalogs and architectures. To deliver this experience, Alhena must combine natural language understanding, context-aware retrieval, and high-performance infrastructure. That means building agents that are not only fast and accurate, but also scalable across customers with vastly different catalogs and architectures.