| name |
features |
| Pricing |
| name |
community |
standard |
premium |
enterprise |
| Price |
Free |
Included with Paid Tier |
On Request |
On Request |
|
|
|
| name |
features |
| Availability & Uptime |
| name |
community |
standard |
premium |
enterprise |
| Helpdesk Hours |
Discord Only |
10h/day (Business Hours) |
24/7, 365 |
24/7, 365 |
|
| name |
community |
standard |
premium |
enterprise |
| Uptime SLA |
false |
99.5% |
99.9% (99.95% Multi-AZ) |
Custom |
|
|
|
| name |
features |
| Response SLA |
| name |
community |
standard |
premium |
enterprise |
| Severity 1 (Full service outage) |
false |
4h (Business Hours) |
1h (24/7) |
Custom |
|
|
|
| name |
features |
| Support Channels |
| name |
community |
standard |
premium |
enterprise |
| Email / Ticket Portal |
false |
true |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| Private Slack / Discord / Teams |
false |
false |
true |
true |
|
|
|
| name |
features |
| Advisory Services |
| name |
community |
standard |
premium |
enterprise |
| Migration Support |
false |
true |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| Architecture Reviews |
false |
false |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| Performance Consulting |
false |
false |
true |
true |
|
|
|
| name |
features |
| Add-Ons |
| name |
community |
standard |
premium |
enterprise |
| Forward Deployed Engineer |
false |
false |
Optional |
Optional |
|
|
|
| name |
features |
| Infrastructure/Security |
| name |
community |
standard |
premium |
enterprise |
| SSO |
false |
false |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| VPC Private Links |
false |
false |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| Multi-AZ Deployment |
false |
false |
true |
true |
|
| name |
community |
standard |
premium |
enterprise |
| Encryption with Shared Keys |
false |
false |
true |
true |
|
|
|