---
label: Enterprise Support
title: Support & Reliability
tiers:
  - id: community
    name: Community
    highlight: false
    bold: false
  - id: standard
    name: Standard
    highlight: false
    bold: false
  - id: premium
    name: Premium
    highlight: false
    bold: false
  - id: enterprise
    name: Enterprise
    highlight: false
    bold: false
sections:
  - name: Pricing
    features:
      - name: Price
        community: Free
        standard: Included with Paid Tier
        premium: On Request
        enterprise: On Request
  - name: Availability & Uptime
    features:
      - name: Helpdesk Hours
        community: Discord Only
        standard: 10h/day (Business Hours)
        premium: 24/7, 365
        enterprise: 24/7, 365
      - name: Uptime SLA
        community: false
        standard: 99.5%
        premium: 99.9% (99.95% Multi-AZ)
        enterprise: Custom
  - name: Response SLA
    features:
      - name: Severity 1 (Full service outage)
        community: false
        standard: 4h (Business Hours)
        premium: 1h (24/7)
        enterprise: Custom
  - name: Support Channels
    features:
      - name: Email / Ticket Portal
        community: false
        standard: true
        premium: true
        enterprise: true
      - name: Private Slack / Discord / Teams
        community: false
        standard: false
        premium: true
        enterprise: true
  - name: Advisory Services
    features:
      - name: Migration Support
        community: false
        standard: true
        premium: true
        enterprise: true
      - name: Architecture Reviews
        community: false
        standard: false
        premium: true
        enterprise: true
      - name: Performance Consulting
        community: false
        standard: false
        premium: true
        enterprise: true
  - name: Add-Ons
    features:
      - name: Forward Deployed Engineer
        community: false
        standard: false
        premium: Optional
        enterprise: Optional
  - name: Infrastructure/Security
    features:
      - name: SSO
        community: false
        standard: false
        premium: true
        enterprise: true
      - name: VPC Private Links
        community: false
        standard: false
        premium: true
        enterprise: true
      - name: Multi-AZ Deployment
        community: false
        standard: false
        premium: true
        enterprise: true
      - name: Encryption with Shared Keys
        community: false
        standard: false
        premium: true
        enterprise: true
button:
  text: Talk to Our Team
  url: /contact-us/
sitemapExclude: true
---