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daniel-azoulai
2026-01-27 23:43:47 -08:00
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@@ -6,7 +6,7 @@ description: "Discover how Kakao’s Connectivity Platform team built an AI-powe
preview_image: /blog/case-study-kakao/social_preview_partnership-kakao.png
social_preview_image: /blog/case-study-kakao/social_preview_partnership-kakao.png
date: 2026-01-27
author: "Daniel Azoulai"
author: "David Koh - Kakao Connectivity Platform"
featured: true
tags:
@@ -92,4 +92,6 @@ Before Service Desk Agent, employees searched across multiple internal knowledge
Kakao plans to continue expanding Service Desk Agent by indexing more of its internal knowledge base. The team is also exploring deeper GraphRAG integration, potential multimodal search capabilities, and sharding strategies to support future scale and performance needs.
Within the Connectivity Platform team, Qdrant has become the foundation for RAG-based internal AI services. It provides the hybrid search, flexibility, and operational stability required to support AI-driven knowledge access at scale.
Within the Connectivity Platform team, Qdrant has become the foundation for RAG-based internal AI services. It provides the hybrid search, flexibility, and operational stability required to support AI-driven knowledge access at scale.
*This post authored by David Koh — Kakao Connectivity Platform*